From dial tones to pixels

123.ie, Ireland

Short-term insurance

123.ie's Digital Evolution

For 123.ie, a well-run call centre service formed a strong foundation, but they aimed to enhance their digital presence for an improved customer experience, ensuring accessibility 24/7.

They partnered with Lucky Beard to guide their digital transformation with a clear North Star strategy and digital product rollout. Our collaboration focused on immediate enhancements, including a streamlined quote process and the launch of a new client portal for real-time self-service. Together, we established a revitalised and efficient digital journey for 123.ie's customers.

Strategy・ Product

  • ”The quality, breadth of thinking and design work is outstanding. Lucky Beard have helped us on our journey to transform 123.ie to a customer-led digital business, by delivering world class customer experience.”

    Niall O’Grady, CEO 123.ie

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